PRIVACY POLICY
Privacy Policy
Effective September 2026
1. Introduction
Freight Logex® (SMC-Private) Limited (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our website and request a quote or contact us. It applies to information you provide through the quote request form and through WhatsApp communication.
2. Information we collect
When you submit a quote request, we collect the details you enter: your name, phone number, selected service, origin, destination and cargo details. When you contact us on WhatsApp, we receive your phone number and the contents of your messages. We may also receive any information you choose to share by email or phone.
3. How we use your information
We use your information to respond to quote requests, arrange and coordinate shipments, prepare customs and freight documentation, provide shipment updates, deliver door-to-door services, and offer customer support. We do not sell your personal information.
4. Sharing with third parties
To fulfill your shipment, we may share relevant details with carriers, shipping lines, airlines, customs authorities, ports and other logistics partners as needed. We share only what is necessary to complete the service you requested.
5. Data retention
We keep your information for as long as needed to provide our services and to meet legal, tax and regulatory requirements related to customs and freight forwarding.
6. Your rights
You may request access to, correction of, or deletion of the personal information you have shared with us. To exercise any of these rights, contact us using the details below.
7. WhatsApp
When you message us on WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices. We encourage you to review WhatsApp’s privacy policy.
8. Security
We take reasonable measures to protect your information against unauthorised access, loss or misuse. No method of transmission is fully secure, but we work to safeguard your data.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact us
If you have any questions about this Privacy Policy or your data, contact us: Freight Logex® (SMC-Private) Limited, Office # 124/1 CCA, Block Q, Khayaban-e-Amin, Lahore; WhatsApp +92 339 7111011; emergency +92 339 8428157; email info@freightlogex.com.